As we have started to share the concept behind Favorang we are getting a number of questions about what problem we are trying to solve and how are we different to other networking services. They are fair questions. In this post I will try to answer the first question and leave the differentiation topic to another post.
Fundamentally, our goal is to provide an effective service for building and leveraging social capital.
What is Social Capital?
Before we delve into our approach let’s set the context for what we mean by social capital. Broadly speaking we all have three types of capital; physical, human, and social. Physical capital typically centers on financial resources, but can also include other tangible assets. Human capital includes skills and knowledge. And social capital includes all the value we can bring to an endeavor via our network.

The common expression of “it’s not what you know, but who you know” does not fully capture all the key elements. We would rephrase to “it’s not what you know, or who you know, ‘but what who you know will do for you.’” Nan Lin, in his text on Social Capital, notes that sociologists have varying definitions, but they generally encompass “investments in social relations with expected returns in the market place.” The clearest definition I have seen in Lin’s text breaks social capital into three necessary components as follows:
1. the number of persons within one’s social network who ‘are prepared or obliged to help you when called upon to do so,’
2. the strength of the relationship indicating readiness to help, and
3. the resources of those persons
In the simplest terms, social capital is who do you know (or can get to), what do they have, and will they give it to you.
The Challenge
The challenge, as we see it, is that where there is the most value in the network , it is most difficult to extract.

Value
For the majority of us, i.e. those not in the uppermost socioeconomic circles, the greatest value of our network resides with acquaintances and our extended network. The reasons are threefold.
First, the vast majority of people in our network are on the fringes. The basic mathematics of network indicates that we will have geometrically more people in our network as we move out to second, third and fourth degrees of separation. Also, we typically have many more acquaintances than close friends.
Second, our immediate friends are typically homogeneous. People generally build stronger relationships with people of similar backgrounds, socio-economic status, education, occupation, geography, etc. and they communicate more frequently. Consequently, when one is looking to extract new information from the network e.g. information on job openings, individuals in the extended network have relatively more new information.
Finally, our extended network is more likely to include individuals with higher relative socio-economic status and influence. As noted above, our close friends tend to be similar and the assets of people on the fringe have more variability.
Mark Granovetter covers much of the above in his seminal article titled The Strength of Weak Ties.
Access
The inverse, however, applies to our ability to extract resources from members of the network. It is those in our immediate network that are most apt to lend a hand, while those at the fringe are typically less willing. Nan Lim refers to this as “The Strength of Strong Ties”. The strength of a relationship reflects the “degree of intensity, frequency of intimacy (trustworthiness), reciprocity, and acknowledged obligations. The stronger the relationship, the more likely the sharing and exchange of resources.”
The Opportunity
The leading social networks (Facebook, LinkedIn, etc.) provide great tools to build and maintain social and professional relationships. The technology allows one to not only maintain more strong ties, but also reestablish, maintain and strengthen “weak ties”. Furthermore, one has the ability to see into your extended network (i.e. friends of friends).
The challenge, however, still remains. Putting top networkers aside, the majority of professionals will not have the necessary relationships in place to quickly deal with a networking challenge (e.g. unexpected job search). We will still want access and help from people outside our immediate network.
Favorang is designed to help with this challenge. First, Favorang is an open networking platform. Members are able and encouraged to interact with people outside of thier existing network. Second, the focus is on taking action. Members build social capital and a reputation by exchanging favors, not by collecting “connections”. Finally, Favorang is based on codified norms of network reciprocity (e.g. A helps B, B helps C, and C helps A). Expectations of reciprocity are often cited as a key driver in the exchange of resources within networks.
Our hope is that this combination of elements will provide members with a powerful new tool. What do you think? Do you agree there is an unmet problem? Do we have the elements to solve it?